Shipments and returns

 

Pick Up

The purchased equipment can be picked up free of charge from Giovanni Accinni srl, Strada della Risera 7- 10090 Rosta (TO). The Pick Up by our premises will take place when the customer give proof of his Identity with a document or authorization of the purchaser.

We will inform the customer by email that the material is ready for pickup, usually 1 or 2 working days after receipt of payment. We will communicate the tracking number of delivery as soon as the courier pick it up.

In case of any problem, due to problems of the courier company or missing address, we will notify you promptly.

 

Shipments

The shipping cost are calculated in the Cart during the order. We organize picking up and delivery with a courier. The pick up will be usually organised the day after of receipt of order (order can be proceed after receipt of payment). In case of any problem we will notify you promptly. Delivery will be after 1-2 days after pick up, please note that it depends on delivery address. Your items are well-protected. As soon as you receive delivery please check the pack immediately (when the courier is there) - goods must be checked on receipt. In the unlikely event of breakages, these must be noted on the delivery note before signing. We do not answer for damages caused by the freight company if not noted at delivery. We are not responsable for delay in delivery caused by freight company.

Please advise delivery address as soon as possible.

 

Returns

Please note that any returns must be authorized by us, the right of return must be exercised within 10 days from receipt. 

Goods must be returned  in the same conditions as they hve been received: in original packaging, documentation, any accessories etc. ANYTHING SHOULD BE MISSING. IN CASE OF RETURNS THE GOODS CANNOT BE OPENED OR USED AND THE MATERIAL OF PACKAGING MUST BE ORIGINAL, ENTIRE AND NOT DAMAGED.  Only the products intact will be refunded, if authorized to return, within 30 days from receipt of communication of returns, net of transport costs.

As our first aim is to satisfy customer requirements, so please contact us before proceeding, we will certainly find a solution!

Furthermore, in order to respect environnment please use recicled paper and boxes for sending.